Privacy Policy


We, at Pilani Experts Technology Labs Private Limited (“Relevel”) are committed to respecting your online privacy and recognize your need for appropriate protection and management of any personally identifiable information ("Personal Information") you share with us. In this policy, the words "we", "our", and "us" refer to Relevel and "You" or "Your" or “User”shall mean the person who is accessing the Platform. The privacy mechanism outlined identify personally identifiable or personal information that may be collected, how such information is used, disclosed and/or transferred through the Platform and the choices You have regarding the use of this information. In addition to the terms stated in the Terms of Service provided under thisWebsite/mobile application (“Platform”), we are committed to protecting Your privacy. Only authorized representatives of Relevel and users as mentioned in this Privacy Policy shall have access to your information and such access shall be on a need to know basis only. We constantly review our systems and data to secure Your personal information. In the event of any identified unauthorized use or disclosure of information or upon Your complaint, we will investigate any such complaint or such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible. Any User who does not agree with any provisions of this PrivacyPolicy and the Terms of Service is required to leave the Platform immediately.Should You disagree with this Policy (defined below) and still continue to access the Platform and provide Your personal information, Relevel disclaims all the liabilities arising therefrom and it shall be assumed by Your continued use of the Platform that You have accepted the Policy and any other online terms and conditions available on the Platform. If any information You have provided or uploaded on the Platform violates the terms of this Policy, Relevel may be required to delete such information upon informing You of the same and revoke Your access if required without incurring any liability to You.


This privacy policy (“Policy”) applies to all Users who access the Platform and are therefore required to read and understand the Policy before submitting any Personal Information (defined hereinafter). By submitting PersonalInformation, You are consenting to the use and processing of such information in accordance with this Policy. If You have inadvertently submitted any Personal Information to Relevel prior to reading the Policy statements set out herein, or You do not agree with the manner in which thePersonal Information is collected, stored or used, then You may access,modify and delete all information stored about You by writing to us at [email protected] Relevel is keeping personal data of the User, and every User is also entitled to require Relevel to delete and destroy all such information (but not that of other Users).This Policy applies to the Platform and any other services that are owned and operated by Relevel. Third party websites may place their own cookies or other files on the Users' computer, collect data or solicit personal information from the Users, for which Relevel is not responsible or liable. Accordingly,Relevel does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor does Relevel guarantee the accuracy, integrity, or quality of the information, data,text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. The inclusion or exclusion does notimply any endorsement by Relevel of the website, the website's provider, or the information on the website. Relevel encourages the User to read the privacy policies of each such website and the User understands that its solely such third party who is responsible to the User in this regard. ' + ' ' + 'Relevel has taken reasonable precautions as per applicable Indian laws and implemented industry standards to treat Personal Information as confidential and to protect it from unauthorized access, improper use or disclosure,modification and unlawful destruction or accidental loss of the PersonalInformation. ' + '


User are allowed to access the Platform and avail certain services available with Relevel as a guest and without creating an account on the Platform or providing any Personal Information, Relevel takes no responsibility or validate the information provided by the guest, except as otherwise required under any law, regulation or an order of competent authority. However, in order to have access to all the features and benefits on our Platform, a User is required to first create an account on our Platform. To create an account, aUser is required to provide Personal Information as may be required during the time of registration. Other information requested on the registration page, including the ability to receive promotional offers from Relevel, is optional. Relevel may, in future, include other optional requests for information from the User to help Relevel to customize the Platform to deliver personalized information to the User. Without User's agreement, Relevel will not share, rent or sell any Personal Information with third parties in any way other than what is disclosed in this Policy. Relevel may keep records of telephone calls received and made for making enquiries, registered tournaments/contest, feedback or other purposes for the purpose of rendering services effectively and efficiently.

Personal Information

“Personal Information” shall mean the information which identifies the User,name, identification number, email address, age, gender, or phone number provided to Relevel at the time of registration or any time thereafter. Personal information may include “sensitive personal information or data” as defined under the Information Technology (Reasonable Security Practices andProcedures and Sensitive Personal Data or Information) Rules, 2011 and in this context, includes passwords or any financial account information provided by You during registration. We request You to not provide us with any Personal Information unless specifically requested by us. In such events, we bear no liability to suchPersonal Information provided by You. We may collect the following categories of Personal Information in the following ways:

  • Name, email address, password, country, city, contact number and company/organization that you are associated with, when the you signup for alerts on the Platform
  • Information that one would usually include in a resume, including name, contact details including e-mail address and mobile number,work experience, educational qualifications, data relating to your current and past remuneration or salary, a copy of your resume, etc.when you register on the Platform
  • Information about the services that you use and how you use them,including log information and location information, when you are a user of the services through the Platform.
  • When you participate in a tournament we shall collect your first name,internal user id, email, user role (candidate or instructor), tournament id, webcam feed, your score, evaluation report, assignment that you may have submitted, recording of your mock interview, tournament result
  • We may collect information from recruiters which shall include but not be limited to company name, short introduction, company logo, point of contact (name, designation, official email, phone number).
  • We may collect your Personal Information such as name, age, contact details, preferences, etc. through surveys and forms, when you choose to participate in these surveys etc.
  • We may also collect information relating to your caste and information about whether you are eligible for any affirmative action programmes or policies, if you opt to provide such information.
  • When you communicate with us or use the Platform to communicate with other Users (such as recruiters, hiring companies), we collect information about your communication and any information you choose to provide
  • When you visit the Platform, we use cookies to automatically collect,store and use technical information about your system and interaction with our Platform.
  • When you use a device to access the Platform, Relevel may collect technical or other related information from the device as well as the device location.
  • To the extent permitted by law, Relevel may record and monitor your communications with us to ensure compliance with our legal and regulatory obligations and our internal policies. This may include the recording of telephone conversations.
  • If you choose to sign in with your social media account to access thePlatform, or otherwise connect your social media account with the services of the Platform, you consent to our collection, storage, and use, in accordance with this Policy, of the information that you make available to us through the social media interface. Please see your social media provider's privacy policy and help center for more information about how they share information when you choose to connect your account.

Basis of collection and processing of your Personal Information

We collect and process Your Personal Information based on the following legal parameters depending upon the nature of Personal Information and the purposes for which it is processed.

  • Consent: We reply on your consent in order to process your PersonalInformation in certain situations. If we require your consent to collect and process certain Personal Information, as per the requirements under the applicable data protection laws, your consent is sought at the time of collection of your Personal Information and such processing will only be performed where consent is secured.
  • Compliance with a legal obligation: Your Personal Information may be processed by us, to the extent that such processing is necessary to allow Relevel to comply with a legal obligation.

Automatic Information Collection

Our system collects information that is sent over the internet without Your control. Some examples of the information we collect and analyze include theInternet protocol (IP) address used to connect Your computer to the internet;login; email; password; computer and connection information such as browser type and version, operating system, and platform; course enrolled history, which we sometimes aggregate with similar information from other users to create features, reports such as popular courses, most used features etc; the full Uniform Resource Locator (URL) click stream to, and from ourPlatform, including date and time; cookie number; courses or videos You viewed or searched for; the email id You used to call our customer service.During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain page, course and videos, page interaction information (such as scrolling, clicks and mouse overs), and methods used to browse away from the page.

Information Security

To protect the security of Your Personal information during transmission, we use Secure Sockets Layer (SSL) software, which encrypts information You input. To prevent unauthorized access to sensitive information, it is important for You to monitor those who have access to Your password and to Your computer, laptop or any other device through which Your account can be accessed. Be sure to sign off when finished while using a shared computer.However, please do note that given the nature of internet transactions,Relevel does not take any responsibility for the transmission of information including Personal Information shared by You other than as set forth in thisPolicy. Any transmission of information on the internet is done at Your risk and shall not be responsible for the circumvention of the privacy settings or security measures either by You or any third-party.

Use of your personal information

While availing our services You will provide access to Relevel with YourPersonal Information. If that information is wrong, You can modify or delete the same or request us to the it for you. Relevel will take all reasonable measures to ensure that the Personal Information is modified and used for rendering services to You and as otherwise in compliance with laws. When editing or deleting Personal Information, we may ask You to verify Your identity before we can act on Your request. Relevel may at its discretion reject any request that is contrary to law, requires un-reasonable technical efforts. We do not assure that we will delete all residual copies and archives made by any third party without our knowledge and consent. We never retainYour Personal Information longer than it is required for the purposes of providing services through the Platform or as required by applicable Indian law. At times, we may also require to transfer Your Personal Information to third-party service providers, for instance to authorize transactions we may share Your financial data with such third-party providers. You hereby consent to Your transfer of Personal Information in all such instances. Relevel carries out all such transfers strictly in accordance with law.Relevel shall use Your Personal Information to ensure services with respect to the Platform are presented to You in the most effective manner, to secure thePlatform and make improvements, to carry out our obligations to You, and to communicate with You. The said communication can either be by calls, text or emails and for purposes which include transactional, service, or promotional calls or messages. If at any time You wish to not receive any communication from our end You can opt-out of the same by writing to us [email protected]

Regulatory Disclosure

Your Personal Information may be shared with third parties who have a need or authority to receive such information, if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to comply with (i) in response to any authority having to receive such information under law (ii) any order of court (iii) detect, prevent, or otherwise address fraud, security or technical issues (iv) protect against harm to the rights, property or safety of Relevel, our users or the public as required or permitted by law.

User choices with regard to access of information

Relevel does not make any unsolicited calls or otherwise market any products or services, except for in relation to the purpose for which such information has been provided or taking any feedback, addressing any complaints,informing You about new features or free/paid courses. User shall not disclose their Personal Information to any third parties that is not authorized by Relevel and verify the identity of such person who seek information. Relevel will communicate with the Users through call, SMS, WhatsApp, email or notices posted on the Platform or through any other means available, which shall include but not be limited to text, other forms of messaging, calls etc.The Users can change their e-mail and contact preferences at any time by logging into their account or by emailing at [email protected] Relevel may, if You so choose, send direct mailers to You at the address given by You. You have the option to 'opt-out' of this direct mailer by way of links provided at the bottom of each mailer. We respect Your privacy and to the extent that You choose not to receive such mailers, we will take all steps to remove You from the list. Should You evidence any violation of our terms and policies, please write to us a [email protected] and report such incident. All the information provided to Relevel by You, You as a User confirms that the same including sensitive Personal Information, is true, accurate and voluntary. User has the right to withdraw information at any time, in accordance with the terms of this Policy and the Terms of Service.

Report, Analysis & Confidentiality

Relevel may have to use Personal Information without reference to any persona or identity for research, statistical analysis improving the Platform of functionalities offered thereon and business intelligence purpose and may transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates.All Relevel employees and data processors, who have access to, and are associated with the processing of sensitive personal data or information, are obliged to respect the confidentiality of every User's sensitive personal data and information.

Sharing of Information

Relevel may also disclose or transfer User's personal and other information which a User provides, to another third party as part of reorganization or a sale of the assets of Relevel corporation division or company. Any third party to which Relevel transfers or sells its assets will have the right to continue to use the personal and other information that a User provide to us. To the extent necessary to provide Users with the services on the Platform,Relevel may provide User’s Personal Information to third party contractors who work on behalf of or with Relevel to provide Users with such services, to help Relevel communicate with Users or to maintain the Platform. Generally,these contractors do not have any independent right to share this information, however certain contractors who provide services on thePlatform, including the providers of online communications services, online payment gateway services, will have rights to use and disclose the PersonalInformation collected in connection with the provision of these services in accordance with their own privacy policies. Furthermore, please note that we cannot control the actions of other Users of the Platform with whom You may choose to share Your Personal Information, and any such actions on Your behalf shall be solely Your responsibility. Personal Information shall be shared with:

  • Our affiliates and group companies to the extent required for our internal business and/or administrative purposes and/or general corporate operations and for provision of services
  • Potential recruiters if we determine that your resume matches a particular job description/ vacancy available with such recruiters or in case you apply to a job posting/vacancy posted by such recruiters. By registering on the Platform and consenting to the terms of this Policy,you agree that we may contact you or forward your resume to potential recruiters
  • Tournament evaluators to evaluate your performance during theTournament which shall include first name, internal user id, email, user role (candidate or instructor), tournament id, webcam feed

We do not provide any Personal Information to the advertiser when you interact with or view a targeted advertisement. However, if you interact with or view an advertisement, the advertiser may make certain assumptions and,in the process, learn certain Personal Information about you

Interest-Based Ads

On unaffiliated sites, Relevel may display interest-based advertising using information You make available to us when You interact with our Platform,content, or services. Interest-based ads, also sometimes referred to as personalized or targeted ads, are displayed to You based on information from activities such as subscription on our Platform, visiting sites that contain Relevel content or ads. In providing interest-based ads, we follow applicableIndian laws, as well as the Code for Self-Regulation in Advertising by theAdvertising Standards Council of India and the Self-Regulatory Principles forOnline Behavioral Advertising developed by the Digital Advertising Alliance (a coalition of marketing, online advertising, and consumer advocacy organizations). Like other online ad networks, we use cookies, web beacons (also known as action tags or single-pixel gifs), and other technologies (collectively,“cookies”). Cookies enable us to learn about what ads You see, what ads You click, and other actions You take on our sites and other sites. This allows us to provide You with more useful and relevant ads. For example, if we know what ads You are shown we can be careful not to show You the same ones repeatedly. We do not associate Your interaction with unaffiliated sites withYour identity in providing You with interest-based ads. We do not provide any personal information to advertisers or to third party sites that display our interest-based ads. However, advertisers and other third-parties (including the ad networks, ad-serving companies, and other service providers they may use) may assume that users who interact with or click on a personalized ad or content are part of the group that the ad or content is directed towards (for example, users in eastern India who bought or browsed for literature books). Also, some third-parties may provide us information about You (such as the sites where You have been shown ads or demographic information) from offline and online sources that we may use to provide You more relevant and useful advertising. Advertisers or ad companies working on their behalf sometimes use technology to serve the ads that appear on our sites directly to Your browser.They automatically receive Your IP address when this happens. They may also use cookies to measure the effectiveness of their ads and to personalize ad content. We do not have access to or control over cookies or other features that advertisers and third-party sites may use, and the information practices of these advertisers and third-party websites are not covered by ourPolicy. Please contact them directly for more information about their privacy practices.

Leaderboard Policy

We at Relevel ensure the information displayed shall be accurate and not misleading in any circumstances. The Relevel Leaderboard Achievers list is prepared every month. It ranks successful candidates who have secured jobs offered through Relevel placement platform. However, any candidate who defers placements or is unable to qualify for the interviews after repeated opportunities or has rejected the offers made shall not secure their chance to make through the Relevel leaderboard. Notwithstanding candidates who have secured placement offers in the following calendar month shall make it to the Relevel Leaderboard provided that they have cleared a test. Also these candidates are ranked accordingly as per their latest Relevel test score. Relevel holds absolute discretion to remove a candidate from the leaderboard. All prizes, awards and recognition accredited to these candidates on the leaderboard is solely decided by Relevel and are subject to change without prior notice.

Revision of terms & Grievance reporting

Relevel may update or amend this Policy at any time, with or without advance notice. In the event there are significant changes in the way Relevel treats User's personally identifiable information, Relevel will display a notice on the Platform or send Users an email. Relevel's most current Policy shall be applicable to all information that Relevel has about Users and their account. Notwithstanding the above, Relevel shall not be required to notify the Users of any changes made to the privacy policy. Should You have any concern or reject the changes in the privacy policy You can refuse to accept the amendments and opt for withdrawing Your Personal Information by writing to us at [email protected]

Changes to this Privacy Policy

We reserve the right to update, change or modify this Privacy Policy at anytime. This Privacy Policy shall come to effect from the date of publication of such update, change or modification.


We do not store any account related information or any credit / debit card details. Relevel shall not be liable for any loss or damage sustained by Users as a result of any disclosure (inadvertent or otherwise) of any information concerning the User's account, credit cards or debit cards in the course of any online transactions or payments made for any products and/or services offered through the Platform. In case any Personal Information is shared by you, which is not requested by Relevel during registration, (whether mandatorily or optionally), we will not be liable for any information security breach or disclosure in relation to such information.

Revision of terms & Grievance reporting

In case you have any complaints and/or grievances in relation to the processing of your Personal Information you can send your complaints via e-mail to our grievance officer:

Karthikeyan Srinivasan

Grievence Officer

Contact : [email protected]

Need to get in touch?

In case you have any complaints and/or grievances in relation to the processing of your Personal Information you can send your complaints via e-mail to our grievance officer:

Karthikeyan Srinivasan

Grievance Officer

Contact : [email protected]